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Iowa banker receives Governor’s Volunteer Award

July 25, 2023

Cedar Rapids employee recently honored for her 15-year dedication to assist low- to moderate-income households file their taxes for free.

For Shelley Frondle, a U.S. Bank banker at the Council Street branch in Cedar Rapids, Iowa, the desire to give back to her community came in the wake of historic flooding.

photo of Shelley Frondle and Iowa Governor Kim Reynolds
Shelley Frondle, U.S. Bank employee from the Cedar Rapids (right), with Iowa Governor Kim Reynolds (R) as she is presented the Governor’s Volunteer Award.

“Back in 2008, a large part of Cedar Rapids went underwater,” said Frondle, referring to when the Cedar River spilled over its banks and spread flood waters into nearly 15% of the city including her own house. “We had seven feet of water in our home and people from all over the city were helping my family get back to normal.”

It was not long after when another bank employee was sharing different ways bankers could give back to the community. It was in that moment that Frondle learned about Volunteer Income Tax Assistance, or VITA, which is part of the United Way of East Central Iowa.

“After everything we went through with the floods, I decided I was going to do my part and give back to the community that helped me in my time of need,” said Frondle, who has worked at U.S. Bank for more than 40 years.

That began Frondle’s 15-year dedication to assist low- to moderate-income households file their taxes for free as a volunteer tax preparer. Most recently she helped tax filers receive, on average, $2,400 back on their federal return in 2022. In June, Frondle’s commitment to her community was recognized when she was named the recipient of the Governor’s Volunteer Award. This award is given to Iowans who go above and beyond when volunteering their time and talent to help organizations and agencies deliver on its mission.

“It’s cool to be recognized for this,” said Frondle, who attended the award ceremony in Vinton, Iowa, along with volunteers in a variety of fields from healthcare to education. “We are all working to better our community, and it was an honor to be among them.”

Frondle, who starts preparing for the next tax season in the fall, shares that U.S. Bank has fully supported her during her annual trainings and volunteering with tax clients by being flexible. She points to her manager, Angela Richards, for working with her volunteer schedule and the bank with providing volunteer hours.

“I volunteer two to three nights a week,” said Frondle. “It’s fun, I enjoy it, and I can help families save hundreds of dollars on tax preparation. That’s money that can be used to support their family, to pay down debt, and to better their lives.”

Richards shares that it’s obvious Frondle finds joy in helping others.

“It shows itself in many different avenues, from helping her peers with her knowledge to helping customers in all walks of life meet their financial needs,” said Richards. “Shelley has many customers that find comfort in talking to Shelley about their financial needs, goals, and struggles. She treats everyone with respect and compassion. Seeing the way that Shelley engages with her peers and customers, it was not surprising to me when she first approached me about her work with VITA.”

For Richards, it’s important as a manager for her to be flexible with her staff and encourage them to be active in the community.

“As the face of U.S. Bank, we want the opportunity to connect with people and customers outside of the four walls of the branch,” Richards said. “When they see us caring and helping those in our community, it helps to build trust and really fosters that small community feeling.” 

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Those navigating reduced income when a partner loses a job during the pandemic may be eligible to receive a grant.

How Kercedric Holley-Bell helped her team thrive amid the pandemic

She was part of a Top Team recognized by American Banker’s Most Powerful Women in Banking and Finance program.

Scott Ford joins U.S. Bank as president of Wealth Management Affluent

Ford brings more than two decades of industry experience.

U.S. Bank named best place to work and donates to Transgender Justice Initiative

We're proud to be a national partner of the Human Rights Campaign and the HRC Foundation’s Transgender Justice Initiative.

#StopAsianHate: A message to AAPI employees, customers and communities

We pledge to do our part to combat biases and acts of violence against Asian American and Pacific Islander communities.

The sole member of the Venezuela cross-country ski team works for U.S. Bank

Eduardo Arteaga will compete at the FIS Nordic World Ski Championships 2021 in late February.

U.S. Bank appoints Marcus Martin head of ESG for Fixed Income & Capital Markets

Martin brings twenty years of industry experience and an established record of success.

Get to know Eric Freedman, the chief investment officer at U.S. Bank

He talks about the purpose driving his role, which includes frequent interviews with national media outlets.

U.S. Bank names Derek Martin St. Louis market president

Martin will lead the Commercial Banking group in the St. Louis market.

Betsy Cadwallader focuses on ‘resilience and recovery’ in new leadership role

The regional Commercial Banking leader’s expanded portfolio at U.S. Bank spans from Pacific Northwest to the Rockies.

John C. Stern named president of U.S. Bank Global Corporate Trust and Custody

Stern, a 20-year veteran of U.S. Bank, will assume the role effective May 17, 2021.

U.S. Bank names Tim Welsh vice chairman of Consumer Banking Sales and Support

Welsh joins the bank from a consulting firm where he specialized in financial services and the consumer experience.

U.S. Bank leaders are among the 2021 Most Influential Women in Payments

The annual list is published by Payments Source.

Innovation Leader names Dominic Venturo to Top 25 Most Influential Innovators list

Venturo and U.S. Bank recognized for new innovations developed in 2020.

U.S. Bank named one of the 2021 World’s Most Ethical Companies

The Ethisphere Institute recognized U.S. Bank for the seventh consecutive year.

U.S. Bancorp names Andy Cecere chairman of the Board of Directors

Executive Chairman Richard Davis to retire from the Board of Directors at Annual Shareholders Meeting.

U.S. Bank commits $116 million to address social and economic inequities

We’re also rebuilding in our hometown Minneapolis to continue to support customers.

U.S. Bank announces several key leadership changes

The executive appointments further our commitment to people, diversity, equity and inclusion, and business transformation.

U.S. Banker Alicia Townsend bridges family generations on MLK Day

The community affairs manager channels her uncle and grandmother both personally and professionally.

Think tank helps U.S. Bank reach millennials and Gen Z

Dynamic Dozen reverse mentoring program connects U.S. Bank with next generation of consumers.

Leslie Godridge to retire from U.S. Bank; Jim Kelligrew assumes vice chair role

Godridge and Kelligrew have co-led the division for the past four years.

Tom Gallo lends 50 years to the bond industry

He says he is having “too much fun to stop now.”

U.S. Bankers step back into their old Zubaz

U.S. Bank employees reflect on attending the big game when it came to Minneapolis in 1992.

U.S. Bankers provide a warm welcome for football fans

The hometown bank’s employees are helping visitors make the most out of their time in the Twin Cities.

What the ADA anniversary means to me

Accessibility consultant Christina Granquist shares how designing for disabilities shaped the new voice assistant in the U.S. Bank Mobile App.

Volunteer firefighter Adam Chinnock moonlights as a banker

U.S. Bank Fraud Risk Analyst Adam Chinnock has volunteered more than 230 hours as a firefighter this year.

Q&A: What is a chief ethics officer?

U.S. Bank recently created the new role.

Why one banker is on a personal mission to prevent elder fraud

Chad Schrieber wants to help others avoid what his father and family have gone through.

When the Army called, Rabiu Ahmad traded banking for respiratory therapy

Ahmad is among a number of U.S. Bank employees who have helped the country respond to COVID-19.

Introducing U.S. Bank Access Commitment

It is a series of initiatives across the business to increase wealth building opportunities, starting with the Black community.

Forbes names U.S. Bank one of the 2020 Best Employers for Women

The annual list is based on independent surveys.

Working Mother names U.S. Bank to 2020 Best Companies for Multicultural Women

The magazine publishes the list annually.

An unexpected career for an employee with autism

John McCoy is thriving at U.S. Bank and takes pride in calling himself a banker.

A message from U.S. Bank Chairman, President and CEO Andy Cecere

Our top priority is to keep people safe.

Andy Cecere to succeed Richard Davis as U.S. Bancorp CEO

Cecere has been with U.S. Bank since 1985 and has served as president and chief operating officer since January 2016.

‘Be adaptable’: Inside my virtual summer internship at U.S. Bank

U.S. Bank summer intern Ben Stevenson writes about his experience working virtually amid COVID-19.

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