You can change the PIN for your personal credit card anytime in your digital banking. You'll need a registered cellular device (mobile number) if you don't know your current PIN. See also, What is a one-time passcode?
How to change your credit card PIN using online banking
- Select your credit card, then choose Card controls.
- In the Card controls area select Reset PIN.
- Select the card you’d like to change the PIN for, then Continue.
- Complete the one-time passcode verification.
- Enter your new PIN, confirm it, then select Save PIN.
How to change your PIN using the U.S. Bank Mobile App
- Select your credit card, then choose the Manage tab.
- Scroll down to the Controls section and select Reset PIN.
- Complete the one-time passcode verification.
- Enter your new PIN, confirm it, then select Save PIN.
More information
There are a few other options available to reset your credit card PIN if you don’t have a mobile number on file.
- Speak with a representative: If you're not sure what your PIN is, call us at the phone number on the back of your card or at 800-285-8585 and request a PIN mailer to be sent to you. We accept relay calls.
- Automated phone system: You must have your PIN mailer or the pre-selected PIN to use this option. Call 800-285-8585, listen to the menu options and enter the pre-selected PIN when prompted. We accept relay calls.
- Branch/ATM: Visit us at any U.S. Bank branch or ATM. At the terminal, from the main menu, start by selecting Customize ATM, then select Change PIN.
When selecting a PIN, be aware of the following restrictions:
- It can't begin with a zero (0), be all nines (9999), or all zeros (0000)
- You can't select 1234
- A PIN mailer is a system generated number. Representatives can't set a specific PIN for you. Once you receive the mailer, follow the above steps to reset your PIN to a new number.