When your username is compromised, we need to take steps to ensure your information remains secure. To do this we will:

• Mail you a letter to confirm your username has been compromised.
• We'll keep your login credentials locked until we hear back from you. This restricts all access to digital banking. 
• Cancel your account numbers and issue new ones, along with new card(s). 

More information

Usernames can be disabled for security or fraud reasons such as:

• Your password is believed to be compromised by a hacker, key logger, virus, lost computer, etc.
• Other personal information is compromised that can be used to retrieve your username or password.

Your account numbers need to be closed and reissued to access digital banking. Give us a call us at 800-USBANKS (872-2657) for more help. We accept relay calls.