KNOWLEDGE BASE

How will a recipient be notified using Zelle?

Recipient notification is dependent upon which method was used to send money: 

  • Direct to account (routing and account number) - An automated notification will not be sent to the recipient. The recipient will need to verify receipt by monitoring transactions in that account. 
  • Email address - A notification will be sent immediately to the recipient's email address from the recipient's financial institution with instructions on how to claim the money sent. 
  • Mobile phone number - A text message will be sent immediately to the recipient's mobile phone number from the recipient's financial institution with instructions on how to claim the money sent. 

Note: If the recipient does not receive an email or text notification as intended, they may want to check their cellular carrier or email spam folder.