To change your PIN, call our business service center at 800-673-3555 and follow the applicable steps below.
Important: You’ll need to know your previous PIN before you can change it to a new number.

Business ATM or check card PINs - The PIN is assigned to a specific card.

1. Speak or enter the card number you want to change the PIN on.
2. After authenticating and hearing the account balance, say "everything else" or choose option “8”. 
3. Now say "Change PIN", then either say "Yes" or press “1” to continue. 
4. Provide the last four digits of your TIN (tax identification number) when the system asks for the last four digits of your SSN.
   Note: This is because your TIN is linked to your business account, not your SSN.
5. Enter the new PIN (cannot be 0000 or 9999). 
6. Re-enter the new PIN. The system will confirm it’s been updated. 

IVR* only PIN – There is no business ATM or check card PIN.

1. Speak or enter the business's TIN and the current PIN.
2. After authenticating and hearing an account balance, say "everything else" or choose option “8”. 
3. Now say "Change PIN," then either say "Yes" or press “1” to continue. 
4. Enter the new PIN (cannot be 0000 or 9999).
5. Re-enter the new PIN. The system will confirm it’s been updated. 

More information

If you have an “IVR only” PIN and an ATM/check card PIN:

• You can only change the ATM/check card PIN using the automated phone system.
• To change the “IVR only” PIN, call our business service center and speak with a banker.

*IVR stands for “Interactive Voice Response”, which is the type of automated phone system we use.