The past few weeks have been unlike anything we have ever seen, and we are all adjusting to a new reality that seems anything but normal. Our entire team has rallied around each other, our customers and our communities, and it is a tremendous honor to work with them as we fight this pandemic. We stand together, and we are focused on keeping people healthy and safe – personally, professionally and financially. 

Banks are the cornerstones of communities and, in times of crisis, it is more important than ever for people to know they can count on us. We take that responsibility seriously. I wanted to let you know about some of the things we are doing to help minimize the impact COVID-19 has on you, our employees and the communities we serve.

Our top priority is to keep people safe.

Like many companies, we suspended employee travel and postponed large events. We have moved non-office critical employees to work remotely to increase social distancing for our colleagues in office critical roles. We have instituted a premium pay program to provide our critical front-line employees with a temporary 20 percent hourly wage increase. We expanded our flexible leave policies to allow employees the time they need to take care of themselves and their family members, and we are giving them the tools they need to stay healthy. We also told employees that we will not eliminate any jobs while there is so much uncertainty in the global marketplace. 

Our customers will notice that we have temporarily adjusted the operations of our branches to promote safety. We have decreased lobby usage and are encouraging the use of drive-ups where possible. Customers also may bank digitally from the comfort of their own home. This includes connecting to their accounts online, in the app, by phone, and with their Amazon Alexa or Google Home device. We have made adjustments to help our customers move and deposit money as quickly, securely and easily as possible through our mobile banking options. 

We are here to help you.

If you've been financially impacted by COVID-19 and need help, we have customized solutions available. This includes temporary adjustments to certain consumer and small-business lending products and services to make them more affordable and accessible to existing customers. We are offering mortgage assistance programs, Simple Loan – our transparent installment loan – and personal loan products for consumers, and products like Quick Loan and Cash Flow Manager for business customers in addition to supporting the Small Business Administration (SBA) Paycheck Protection Program and SBA disaster assistance loans.

Please visit our dedicated website at usbank.com/covid-19 to stay up to date with how we are responding. In addition to a variety of products and services, you will find resources to help protect yourself from scammers and cybercriminals who may try to take advantage of you during the crisis.

Many of our colleagues are working around the clock to respond to COVID-19 and make the right calls to support our employees, our customers, and our communities during this outbreak. This is a difficult time, but we are here for you. Thank you for the trust you place in us.

Andy Cecere
Chairman, President and CEO