KNOWLEDGE BASE

What are the requirements for an account password?

To ensure your information is secure, the minimum requirements below need to be met:

  • 8 - 24 characters long, with no spaces
  • Contain at least one number
  • Include at least one upper-case letter

Optional special characters can be used, such as $, &, #, or ! may be included.

Additional Information

You may receive an error message if one of the following occurs:

  • You're trying to re-use a password
  • Three identical characters are listed in a row
  • Using the word "Password" or your username as the password