KNOWLEDGE BASE
How do I dispute a transaction on my credit card?
To dispute a transaction using digital banking
- Choose the credit card the charge was made to.
- Select the transaction in question to expand the details and choose Dispute this transaction.
- Answer the questions to help us determine the reason for your dispute, then select Continue to start your case.
See: How do I upload documents to support my dispute claim?
More information
- If the case can be submitted through digital banking, you'll receive confirmation once the steps are completed.
- If the dispute option doesn't appear or if you have any questions, call us at 800-285-8585 to speak with a banker.
- If you'd prefer to contact us in writing, please include the following in your letter.
- Your name, card number, address, and phone number.
- The amount of the transaction and the date it posted.
- The reason for the dispute and why you believe a mistake was made.
The address to send the above information to is:
Cardmember Service
PO Box 6352
Fargo, ND 58125-6352