KNOWLEDGE BASE

As a cardholder, what happens if I violate a Spend Management expense policy?

Spend Management expense policies help enforce compliant spending. Your employer may have internal expense policies that are not reflected in the Spend Management app. Please ensure that you have full documentation and understanding of your company’s expense policies. 

Here's what happens when there’s a transaction in violation of a policy in Spend Management: 

  1. The cardholder, business owner(s) and admin(s) on the account will receive an email with details of the transaction and the policy that was violated.
  2. The email will give instructions on how to correct the violation, if possible.
  3. In the Transactions tab, you'll see an orange exclamation mark next to the corresponding transaction(s).
  4. The cardholder may receive up to four weekly reminders to correct the transaction(s) that violated a policy. 

Note: Expense policies may be configured by the business owner(s) or admin(s) to turn off a card in violation of a policy until it’s resolved. The consequences for violating an expense policy are up to your employer. If the card is turned off, the cardholder must rectify the policy violation to enable the card.