Frequently asked questions

Get answers to your Automated Investor questions. Start here or view all FAQ.

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Automated Investor is just one kind of investment management service. If your finances are more complex, consider working with a financial advisor, who can work with you one-on-one. Investment minimums and fees may apply.

Automated Investor is U.S. Bancorp Investments’ robo-advisor. Like many other robo-advisors, it uses a set of investing rules run by advanced computer software to manage your investments automatically in an investment advisory account.

Our experts guide Automated Investor’s philosophy by hand-picking investments from thousands of choices to design your customized portfolio based on five factors.

  • Due diligence
  • Market outlook
  • Your investment goal and time horizon
  • Risk comfort level
  • Tax efficiency

Read more about each of these Building blocks.

Yes. You can request a transfer of funds from your Automated Investor account at any time. 

Taking money out of your account before your goal date may affect your ability to reach your goal, and some retirement accounts will have penalties and tax implications for early withdrawals.

A 529 account is alternative way to invest for education, and it covers many expenses, including tuition, books and room and board. There are some limitations on the use of its funds, and there may be tax implications if you don’t use the account for education purposes.

How to waive the monthly maintenance fees - with image on left

Male restaurant owner standng in doorway

You can waive the monthly maintenance fee with one of the following:

  • U.S. Bank Payment Solutions Merchant Account
  • $10,000 average collected checking balance or $25,000 average collected checking balance on interest-bearing option
  • $20,000 in combined average collected deposit balances1 or $50,000 in combined average collected balance on interest-bearing option2
  • $50,000 combined average collected business deposits and outstanding business credit balances3
  • $75,000 in combined business deposit and outstanding business credit.
  • $55,000 in combined business deposit and outstanding business credit.

You can waive the monthly maintenance fee with one of the following:

  • $25,000 average collected checking balance
  • $75,000 combined average collected business deposits4 and outstanding business credit balances5
  • $75,000 combined average collected business deposits4 and outstanding business credit balances3 test

Analyzed account3 maintenance and transaction fees can be offset by an earnings credit based on account balance test.

How to waive the monthly maintenance fees - with image on right

Male restaurant owner standng in doorway

You can waive the monthly maintenance fee with one of the following:

  • U.S. Bank Payment Solutions Merchant Account
  • $10,000 average collected checking balance or $25,000 average collected checking balance on interest-bearing option
  • $20,000 in combined average collected deposit balances1 or $50,000 in combined average collected balance on interest-bearing option2
  • $50,000 combined average collected business deposits and outstanding business credit balances3
  • $75,000 in combined business deposit and outstanding business credit testing

You can waive the monthly maintenance fee with one of the following:

  • $25,000 average collected checking balance
  • $75,000 combined average collected business deposits4 and outstanding business credit balances5

Analyzed account3 maintenance and transaction fees can be offset by an earnings credit based on account balance.

Servicemembers Civil Relief Act (SCRA)

U.S. Bank can help you understand your rights as they relate to key provisions of the SCRA. Our Military Service Center is available to assist with any of your financial needs including questions related to SCRA and requesting benefits. 

Here's our Military Service Center contact information and hours of operation:

Phone (in the U.S.): 800-934-9555
Phone (international collect): 513-277-5899
Email: 24hrmilitaryservicecenter.shared@usbank.com
Hours of Operation: Monday - Friday 7 a.m. - midnight (ET)

U.S. Bank Military Service center

Things to know about the Servicemembers Civil Relief Act

We accept relay calls. 

We're proud to offer military checking benefits, VA home loans and more to support military service members, veterans and families of veterans.

Learn more about our military banking programs. You can also contact our Military Service Center where we can assist you with many of your financial needs.

Accordion Component

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Analyzed account3 maintenance and transaction fees can be offset by an earnings credit based on account balance.

Policies and information

Anti-money laundering program

Digital services agreement

Online security

U.S. Bank Privacy Policy

Software browser requirements

Fraud prevention checklist

Our Digital Security Coverage

Accessibility at U.S. Bank

Start of disclosure content

Disclosures

  1. You must maintain the minimum balance needed for each tier in order to earn the Annual Percentage Yield (APY) disclosed. All rates and APYs are subject to change after the account is opened. Fees could reduce earnings on the account. Interest rates currently offered on applicable deposit accounts are determined at the bank's discretion and may change daily. We use the daily balance method to calculate interest on all deposit accounts. This method applies a daily periodic rate to the principal in the account each day. Interest on your check deposit begins to accrue on the business day we receive credit for your applicable deposit accounts. Interest will be compounded daily and credited to your account monthly for all savings accounts, except Standard Savings, which is paid quarterly. If you close your account before interest is credited you will not receive the accrued interest.

  2. Business credit outstanding balances only. Balances will be verified 2 days prior to the last day of your statement cycle.

  3. The average monthly collected balance is calculated by adding the principal in the account for each calendar day in the statement period and dividing that figure by the total number of calendar days in the statement period.

  4. Amazon and Alexa are trademarks of Amazon Technologies, Inc.

  5. To lock a rate, you must submit an application to U.S. Bank and receive confirmation from a mortgage loan officer that your rate is locked. An application can be made by calling 888-291-2334, by starting it online or by meeting with a mortgage loan officer.

  6. Visa (2018), Infrequent Travelers Analysis, Internal U.S. Bank report: unpublished.

  7. Safe Debit Accounts are not eligible for recurring payments.

  8. Home Equity Loan: In order to receive the lowest rate advertised, a set-up of automatic payments from a U.S. Bank personal checking or savings account is required but neither are required for loan approval. Customers in certain states are eligible to receive the preferred rate without having automatic payments from a U.S. Bank personal checking or savings account. Home equity loans not available for properties held in a trust in the states of Hawaii, Louisiana, New York, Oklahoma and Rhode Island. Loans are subject to credit approval and program guidelines. Not all loan programs are available in all states for all loan amounts. Interest rates and program terms are subject to change without notice. Property insurance is required. Other restrictions may apply.

  9. Simple Loan applicants must have an open U.S. Bank personal checking account with recurring direct deposits. Other eligibility criteria may apply. Loan approval is subject to eligibility and credit approval.

  10. The information provided represents the opinion of U.S. Bancorp Investments and is not intended to be a forecast of future events or guarantee of future results. It is not intended to provide specific investment advice and should not be construed as an offering of securities or recommendation to invest. Not for use as a primary basis of investment decisions. Not to be construed to meet the needs of any particular investor. Not a representation or solicitation or an offer to sell/buy any security. Investors should consult with their investment professional for advice concerning their particular situation.

  11. Monthly payment and annual percentage rate (APR) will vary based on the term, amount financed, model year, loan-to-value (LTV) percentage, credit history and applicable fees. The lowest APR in the range is available on loans with a term of 60 months or less, a credit score of 800 or higher, a vehicle less than 1 year old, a loan amount of $40,000 or more, and a loan-to-value (LTV) percentage of 111% to 115.99%. Payment example: for an amount financed of $40,000 over a 60-month term, monthly payments would be $813.16 at an annual percentage rate (APR) of 8.11%.

  12. By providing U.S. Bank with a telephone number for a cellular phone or other wireless device, including a number that you later convert to a cellular number, you are expressly consenting to receiving communications — including but not limited to prerecorded or artificial voice message calls, text messages, and calls made by an automatic telephone dialing system — from U.S. Bank and our affiliates and agents at that number. This express consent applies to each such telephone number that you provide to us now or in the future and permits such calls for non-marketing purposes. Calls and messages may incur access fees from your cellular provider.

  13. Financing maximums and terms are determined by borrower qualifications and use of funds.

  14. Rewards programs only. Consult your cardmember agreement for details.

  15. U.S. Bancorp (USB) is the parent company of U.S. Bank.

  16. U.S. Bank Global Fund Services (Guernsey) Limited is licensed under the Protection of Investors (Bailiwick of Guernsey) Law, 2020, as amended, by the Guernsey Financial Services Commission to conduct controlled investment business in the Bailiwick of Guernsey.

  17. U.S. Bank is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors.

  18. *The Reserve Rewards+ card replaces the current Elite product for impacted partners. 

  19. Purchase fee is $3.95 per Gift Card at the branch. The U.S. Bank Visa Gift Card cannot be reloaded with additional funds, nor can it be used at an ATM. No cash access. For use in the U.S. only. Terms and conditions and fees apply. For complete terms and conditions, see the U.S. Bank Visa Gift Card Cardholder Agreement.

  20. U.S. Bank Select Rewards cardmembers may earn three (3) points per dollar on Net Purchases (purchases minus credits and returns) at merchant locations within their chosen reward category at time of application. All other Net Purchases may earn one (1) point per dollar. Transactions qualify for points based on how merchants classify the transaction. U.S. Bank cannot control how merchants choose to classify their business and reserves the right to determine which Purchases will qualify. Refer to your cardmember agreement for full details.